Shipping policy
Shipping Policy for Gulf of America LLC dba Gulf of America®
Effective Date: 02/08/2025
Thank you for shopping with Gulf of America LLC dba Gulf of America®. We are committed to ensuring that your orders are processed and delivered in a timely and efficient manner. Please review the following Shipping Policy, which outlines our shipping procedures, processing times, and related information. If you have any questions, feel free to contact us using the details provided at the end of this policy.
Below is the updated Shipping Policy with the company name and branding updated to “Gulf of America LLC dba Gulf of America®” throughout the document:
1. Order Processing
• Order Confirmation: Once your order is placed, you will receive a confirmation email with your order details.
• Processing Time: Orders are typically processed within 1–3 business days (excluding weekends and public holidays). During peak periods or promotional events, processing times may be slightly longer. We will notify you promptly if there are any delays.
• Order Accuracy: Please ensure that your shipping information is accurate at the time of purchase. Gulf of America LLC dba Gulf of America® cannot be held responsible for delays caused by incorrect or incomplete addresses.
2. Shipping Methods and Delivery Times
• Domestic Shipping (Within the United States and U.S. Territories):
• Standard Shipping: Estimated delivery within 5–7 business days.
• Expedited Shipping: Estimated delivery within 2–3 business days.
• Overnight Shipping: Available for orders placed before the designated cutoff time (details available at checkout; subject to availability).
• International Shipping:
• Gulf of America LLC dba Gulf of America® may offer international shipping where applicable. International delivery times vary based on destination, customs processing, and carrier performance.
• Additional duties, taxes, and fees may apply and are the responsibility of the recipient.
• Note: Delivery times are estimates and commence from the date the order is dispatched.
3. Shipping Rates and Fees
• Shipping Costs: Rates are calculated based on the weight, dimensions, and destination of your order. Applicable shipping fees will be displayed at checkout before you finalize your purchase.
• Free Shipping: Periodically, we may offer promotions such as free standard shipping. These promotions, including any conditions or minimum purchase requirements, will be clearly communicated on our website.
• Additional Fees: Any extra fees (e.g., customs duties, taxes, or fees for international shipping) are not included in the shipping rate and may be billed separately to the recipient upon delivery.
4. Order Tracking
• Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to the carrier’s tracking page. You can use this information to monitor the progress of your shipment.
• Please allow up to 24 hours for tracking information to be updated in the carrier’s system.
5. Shipping Address and Delivery Issues
• Address Verification: Please verify that your shipping address is complete and correct. Gulf of America LLC dba Gulf of America® is not liable for orders delivered to an incorrect address provided by the customer.
• Delivery Issues: If you experience any issues with the delivery of your order, such as missing or delayed shipments, please contact our customer service team at ask@gulfofamerica.com with your order number and relevant details. We will work with the carrier to resolve the issue as quickly as possible.
6. Damaged or Lost Items
• Damaged Items: If your order arrives damaged, please notify us immediately (within 48 hours of delivery) with photographs of the damage and packaging. We will review your case and determine the appropriate resolution, which may include a replacement or refund.
• Lost Items: In the rare event that your order is lost in transit, please contact us so we can assist in filing a claim with the carrier and arrange for a replacement or refund.
7. Changes to Your Order
• Order Modifications: Once an order is placed, it may not be possible to modify the shipping address or order details. If you need to make any changes, please contact us as soon as possible at ask@gulfofamerica.com. We will do our best to accommodate your request, though changes cannot be guaranteed once processing has begun.
8. Delays & Disclaimers
While we make every effort to ensure timely delivery, Gulf of America LLC dba Gulf of America® is not responsible for delays caused by factors beyond our control, including but not limited to carrier issues, weather disruptions, or customs delays.
9. Contact Information
• Gulf of America LLC dba Gulf of America®
207 Calle Del Parque, 7th Floor
San Juan, PR 00912
• Email: ask@gulfofamerica.com
• Phone: +1-561-593-3283
• Website: https://gulfofamerica.com
10. Policy Updates
Please note: This Shipping Policy is subject to change without notice. Any updates will be posted on this page with a new effective date. We encourage you to review this policy periodically to stay informed about our shipping practices.
Thank you for choosing Gulf of America LLC dba Gulf of America®. We appreciate your business and look forward to serving you!