Refund policy

 

  1. 30‑Day Return Policy

    We have a 30‑day return policy, which means you have 30 days after receiving your item to request a return.

  2. Eligibility for Return

    To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  3. Initiating a Return

    To start a return, contact us at ask@gulfofamerica.com.

    Return address:

    207 Calle Del Parque, 7th Floor, San Juan, PR 00912

    If your return is accepted, we’ll email you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return questions at ask@gulfofamerica.com.

  4. Damages and Issues

    Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and make it right.

  5. Exceptions / Non‑Returnable Items

    Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

    Unfortunately, we cannot accept returns on sale items or gift cards.

  6. Exchanges

    The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, please make a separate purchase for the new item.

  7. Refunds & Restocking Fee

    We will process your return once the returned item has been received and inspected. If your refund is approved, it will be issued to your original payment method within 10 business days. A 15% restocking fee will be deducted from your refund amount. The restocking fee does not apply if the return is due to our error (e.g., defective, damaged, or incorrect items).

    Please note that it can take some time for your bank or credit card company to process and post the refund.

    If more than 15 business days have passed since we approved your return, please contact us at ask@gulfofamerica.com.